fbaaji Privacy Policy

fbaaji ("we", "our", or "platform") provides online gaming and betting services in Bangladesh. When you use our website fbaaji.cam, create an account, or use any of our services, we collect certain personal information from you. This privacy policy ("policy") tells you what kind of information fbaaji collects, how that information is used, and what steps we take to protect your privacy.

This policy applies to all users of fbaaji. Please read this policy carefully before using our platform. By using our services, you will be considered to have given your consent to the terms of this privacy policy.

fbaaji may collect your information in various ways. We collect the information described below:

2.1 Information You Provide

Information you provide when registering an account or using our services:

• Full name and date of birth
• Email address and mobile number
• Residential address
• A copy of your national identity card or passport for identity verification
• Financial transaction details (deposit and withdrawal records)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Records of communication through support chat

2.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Referral URL (where you came from before arriving at our site)
• Cookie and local storage data

2.3 Information from Third Parties

In some cases we may receive information about you from identity verification agencies or payment processors. This information is used solely for the purpose of preventing fraud and ensuring secure transactions.

fbaaji uses the information it collects for the following purposes:

3.1 Account Management

• Creating and managing your account
• Identity verification and age confirmation
• Managing the login and security verification process
• Sending account-related notifications

3.2 Service Delivery and Improvement

• Running gaming and betting services without interruption
• Processing financial transactions
• Managing bonuses and promotional offers
• Monitoring and improving platform performance
• Providing customer support services

3.3 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Complying with regulatory requirements
• Implementing responsible gaming policies
• Resolving disputes and processing legal claims

3.4 Communications

fbaaji may contact you via email or the user portal with important updates, security notices, and promotional offers. You can opt out of promotional communications at any time.

fbaaji does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

We work with trusted third-party service providers who assist us in running our operations. These include payment processors, identity verification agencies, and IT service providers. These partners are given access only to the information needed to deliver their specific services and are bound by strict confidentiality agreements.

4.2 Game Software Providers

Our platform includes game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. Gameplay data and technical information may be shared with these providers, however your identity is kept confidential in such cases.

4.3 Legal Obligations

We may be required to share necessary information with authorities in response to legal obligations, court orders, or requests from regulatory bodies.

4.4 Business Transfers

In the event of a future business merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance and your information will remain protected to the same standard.

fbaaji uses cookies and similar technologies to improve your browsing experience and ensure the performance of our services.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security; the site does not function properly without them.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor site usage and improve services.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

fbaaji takes the highest technical and organisational measures to protect your personal information. Our security infrastructure ensures the following:

• SSL Encryption: All data transmission on our website is protected by 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept secure using strong encryption methods.
• Access Controls: Only authorised staff are given access to information on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Round-the-clock monitoring systems are in place.

fbaaji retains your information for as long as it is needed to fulfil the purpose for which it was collected. The following factors are considered when determining retention periods:

• Account information: Retained for a minimum of five (5) years from the date the account is closed.
• Financial transaction records: Retained for the period required under applicable law.
• Identity verification documents: Retained in accordance with regulatory requirements.
• Marketing preferences and communication records: Deleted after the specified period has ended.

Once the required retention period has ended, we securely delete or anonymise your information so that it can no longer be used to identify you.

As a user of our platform, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what kind of information we hold about you. You can contact us at any time to request a copy of your information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you have the right to request a correction. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information is required to be retained for a specified period due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. You can opt out of promotional communications at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email us at: [email protected]. We will process your request within 30 days.

fbaaji strictly provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

We take steps to verify age at the time of account registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and all associated information will be deleted.

fbaaji reserves the right to amend this privacy policy as needed. Depending on the nature of the change, we will notify you by:

• Updating the "Last Updated" date on the website.
• Sending a notification by email for significant changes.
• Displaying a notice at the time of login.

If you continue to use our services after a change has been made, you will be considered to have agreed to the amended policy. We therefore recommend visiting this page periodically.

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us using the details below:

We aim to process all privacy-related requests within a maximum of 30 (thirty) working days. For more information, please also visit our Terms & Conditions and Responsible Gaming pages.